FAQ

Changing or Canceling Airport Parking Reservations?

If you need to change or cancel a Minneapolis St. Paul airport parking reservation booked on our website, please click here.

Are Reservations required for Airport Parking Services?

Reservations are not required for Minneapolis St Paul airport (MSP) parking, but encouraged. Our Online Reservation System is always free and easy to use and guarantees your spot will be waiting upon your arrival.

What times do I enter for my parking arrival and departure?

Airlines typically recommend arriving at the terminal two hours before your flight departure time. Please enter the time you wish to arrive at the parking lot (NOT your flight departure and arrival times).

What if my flight changes or I park at the lot longer than my reservation receipt indicates?

Your total price will be based on the actual length of time you are parked at Shepard Road Airport Parking. You are charged from the time you arrive at Shepard Road Airport Parking until the time you depart our lot.

When do I pay and how?

You pay at the end of your vehicles stay with us. On the open lot all payments are made at the self-checkout exit via major credit card. On our ramp payment can be made at the self-checkout exit or by visiting the cashiers booth.

What form of payment is accepted at Shepard Road Airport Parking?

Shepard Road Airport Parking accepts cash and most major credit cards.

Do you require proof of reservation?

NO, simply pull a ticket when you arrive at one of our entrance gates to begin your vehicle’s stay with us. When you return from your trip you simply scan your bar code on your ticket at one of our exit scanners, verify your total and then complete your stay with your credit card payment. Simple, fast and easy!

How do I get to and from the airport?

Shuttle buses operate 24/7 365 days a year to and from the airport. Shepard Road Airport Parking serves both the Hubert Humphrey and the Lindberg Terminals. Upon your return, a Shepard Road Airport Parking shuttle bus will arrive at the airport approximately every 15 minutes. Call 651-690-1200 if bus is not present.

How much time should I allow to check-in and get to the airport?

The Shepard Road Airport Parking shuttle usually only takes about 5 to 10 minutes.

What should I do if I cannot print my Shepard Road Airport Parking reservation confirmation?

If you are unable to print your reservation confirmation, please notify us by phone at (651) 690-1200. We will arrange to email your confirmation to an alternate email address, fax, or mail you a copy. To receive a copy by mail, your departure date must be a minimum of 5 business days from today’s date.

What are the hours of operation at Shepard Road Airport Parking?

We are available 24 hours a day, 7 days a week, 365 days a year.

Is the Shepard Road Airport Parking lot secure?

Yes, our lot is fenced, well-lighted and secure.

Is the Shepard Road Airport Parking ramp completely covered?

No. Our parking ramp is a four floor structure with covered parking on three floors, and then uncovered rooftop parking on our fourth floor. The covered area is available on a first come, first served basis. Reservations and tickets for the ramp are not a guarantee of covered parking, only parking on the ramp as opposed to the lot.

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Terms and Conditions.

Please click here to read Shepard Road Airport Parking’s Term and Conditions.